Shipping & Deliveries
Which countries do you ship to?
We ship all over the world.
How much are the shipping costs?
Shipping is always included in all our prices. There are no additional shipping costs.
How long will it take for my order to be shipped from the warehouse?
All orders are managed from the warehouse and taken over by the couriers within 48 working hours from receipt of the order confirmation.
How many days will I receive my purchase at home?
Estimated shipping times are 15 to 45 working days. We do not have items ready for delivery but we ship to order and this allows us to have low cost and competitive prices.
There may be exceptions for countries in South America (such as Brazil, Argentina, etc.) Africa and Russia where deliveries may take 1-2 months due to longer delivery times for customs clearance of goods.
The goods are MADE IN: United States, Singapore, Holland, Russia, PRC and India depending on the item purchased.
Shipping times are estimated times. This means that Shop Low Cost is not responsible should there be delays due to force majeure. For example: technical problems, delays due to couriers managing the shipment / sorting, holidays (for example Chinese New Year), weather conditions, etc.
Note: We inform you that from January 30th to February 15th all deliveries may be delayed by approximately 10/20 additional days due to Chinese New Year.
How do I know where my package is?
You will be provided with a tracking number. A shipping number for each item purchased. The shipping code is NOT sent by email. You will find the shipping code directly in your account about 15 days after the order confirmation date. It will always be available under your account to be consulted.
However, as soon as the tracking number is available, Shop Low Cost will send you an information email to inform you that the tracking number has been registered in your account.
What happens if there is no one at home to accept the delivery?
If you are not at home to accept delivery of your order, the courier will leave you a notice of attempted delivery. Keep the coupon and go to the post office indicated on the postcard that the courier left you.
We remind you that packages must be collected no later than 10 days from the date shown on the attempted delivery card left by the post office. If the package is not collected within these terms, it will be returned to the sender without further communication. Shop Low Cost is not responsible if the package should be returned to the warehouse due to failure by the customer to collect. If the customer decides to request the return of the garment, Shop Low Cost will ask for a contribution to the shipping costs of € 10 per garment. If, on the other hand, the customer opts for a refund, Shop Low Cost will refund the amount minus € 10 due to management costs.
Shop Low Cost reminds you that the track code is very important not only to track and monitor the shipment and delivery but also to check if the package is placed in storage.
If I don't receive the package within the agreed time, what should I do?
If 60 working days have passed and you have not yet received your purchase, please send us an email to firstname.lastname@example.org and be sure to specify your name / surname & order number. In the subject of the email specify "Order Not Received" and we will try our best to help you. In the rare cases where parcels are lost, an immediate refund of the entire amount you have spent will be made or we will seek together the best solution for you.
I bought more than one item but only received one. Why?
Each garment is treated individually. This means that each garment corresponds to a shipment and therefore a relative shipment number. If you have ordered more than one garment you will find in your account, 15 days after your purchase, the shipment number for each garment purchased.
Do I have to pay customs duties?
It could happen that, once it reaches its destination, the package is subject to customs controls. In these very rare cases, there may be costs for the customs clearance of the order which will be borne by the buyer.These customs fees are calculated according to the declared value of the goods on the invoice and that is why each garment is handled and shipped individually even if it is part of the same purchase.