Terms of Sale

By completing the purchase procedure on Shoplowcost.co.uk, the customer declares to have read and accepted the following conditions of sale which concern the various phases of the transaction before and after it takes place.

Privacy:

Shop Low Cost Ltd guarantees that the processing of personal data takes place in compliance with privacy rights.

Where necessary for the execution of the contract, Shop Low Cost Ltd will transmit the data to the shipping company in charge as well as to the other companies that will handle phases of the product sales and shipping process. The provision of data is mandatory as it is necessary for the purpose of executing the sales contract. 
Shop Low Cost Ltd also informs that, in the event that consent is given in this regard, the data may also be processed for the purpose of providing information on promotions: initiatives, events, promotional discounts and product launches. 
In any case Shop Low Cost Ltd will not use the information in its possession for purposes other than those mentioned above nor will it communicate them to external companies. 

Shop Low Cost Ltd has created its website www.shoplowcost.co.uk using the HTTPS protocol which protects the integrity and confidentiality of the data of all its users thus ensuring safe and reliable online shopping.

For more information privacy policy

Safety and Liability:

By confirming the purchase, the customer will stipulate a contractual proposal with Shop Low Cost Ltd, thus accepting all the clauses present in the conditions of sale.

Shop Low Cost Ltd is exempt from any responsibility in the event that the purchased products are not available in stock, but at the same time undertakes to communicate any problem of this kind by email.

In this case, the customer can choose whether to modify the order or cancel the order and obtain a refund.

Shop Low Cost Ltd also undertakes to insert photos of the products on sale and information notes on the fit of the garments on the site to facilitate the user during the purchase phase, but assumes no responsibility for any variations due to photographic processing or screen settings.

Orders :

Upon receipt of payment, Shop Low Cost Ltd will send three communications to the customer: an email confirming the purchase, an email confirming shipment, an email informing that the shipment is traceable.

It will be Shop Low Cost Ltd's responsibility to send the order to the shipping address provided during the purchase. Shop Low Cost Ltd is therefore not responsible in any way if the address provided during the purchase phase is incorrect or presents discrepancies. In this case, no refund will be provided.

For more information order

Shipping:

Shop Low Cost Ltd ships worldwide and shipping is always free. Shop Low Cost Ltd reserves the right to ship by sea postal service. Shipping times are estimated times. This means that Shop Low Cost Ltd is not responsible should there be delays due to force majeure. For example: technical problems, delays due to couriers handling the shipment/sorting, holidays (e.g. Chinese New Year), weather conditions, etc. 

Upon delivery, the customer is required to check the integrity of the delivered package. In the event of a damaged or tampered package, immediately notify the courier of the incident and affix the words: "damaged package, I accept with reserve" together with the signature on the delivery note.

In this case, the customer will be required to inform Shop Low Cost Ltd within 48 hours of receiving the package by sending an email to info@shoplowcost.co.uk with relative photos.

For more shipping information

Exchanges and Returns

Shop Low Cost Ltd accepts returns (only for non-compliant/defective goods) or size exchange within and no later than 14 days from the date of receipt of the order. The items must be returned at the buyer's expense to the address of origin of the goods, unless otherwise agreed in writing by Shop Low Cost Ltd, unless the item is non-compliant/defective.

In the event that the item is non-compliant/defective, the costs will be borne by Shop Low Cost Ltd. For multiple orders, Shop Low Cost Ltd could provide one or more addresses depending on whether the items received come from the same supplier or from different suppliers. Shop Low Cost Ltd refunds the entire purchase amount only and exclusively in the event of clear evidence that the goods received are not compliant/defective. Shop Low Cost Ltd will ask the customer to send a photo of the item received by email, highlighting its defect/non-compliance. 
" I don't like it ", "I don't like it", " it smells bad ", " color slightly different from the photo ", etc. are not sufficient evidence for a refund request as they are individual and subjective considerations.

Shop Low Cost Ltd will however evaluate case by case, and will decide from time to time whether to give the customer the opportunity to return the item, at his expense to the address of origin of the goods unless otherwise agreed in writing by Shop Low Cost Ltd, and agree to the issue of a credit for the same amount of the purchase, offering the possibility of exchanging goods.

Both for the return and for the size exchange, the garment must be returned in a perfect state of conservation, which includes the original packaging/case and label, must not be washed, worn, odorless/perfumed or damaged in any way. The garments must be adequately packed with the same packaging received or alternatively with a similar and compliant packaging for the transport of the same. Should at least one of the points listed above fail to be respected Shop Low Cost Ltd reserves the right not to accept any return / size exchange request. Both for returns and for size exchange it takes about 60 days from the date of receipt of the order
Underwear and swimwear cannot be returned and size exchanges are not provided.

For more information exchanges and returns

Contacts

This site is owned by Shop Low Cost Ltd
United Kingdom office at Suite 5, 39-41 chase side Southgate, N14 - 5BP London
Based in Malta at 103, Archbishop Street, Valletta. VLT 1446.
Email: info@shoplowcost.co.uk & info@shoplowcost.co